cAI is more than just AI. It’s the intelligent nervous system of the coeo Group. As a modular ecosystem, cAI combines cutting-edge technology with human expertise to create something truly unique: a holistic AI platform that thinks, learns, and decides alongside you.
1. What is cAI?
2. The cAI Workshop
At the heart of Berlin, cAI Technology GmbH – a wholly owned subsidiary of the coeo Group – is developing the future of customer interaction. Working in close alliance, cAI Technology and coeo unite research-driven innovation with entrepreneurial practice and genuine customer focus. For AI applications that work – and grow.
3. The Power Behind cAI
coeo is one of Europe’s market leaders in receivables management, with over 800 experts in eight countries. A dynamic team spirit and decades of industry experience are embedded in cAI’s DNA, making this AI ecosystem what it is: proven in practice, adaptable, and future-oriented.
4. The Minds Behind cAI
Researchers, inventors, developers, strategists: more than 20 experienced specialists from around the globe are driving cAI forward – visionary thinkers who go beyond creating single applications to build a holistic system that integrates seamlessly and productively into teams and processes.
5. AI Modules in Harmony
cAI is not a collection of isolated tools – it’s a living, dynamic ecosystem. Each module in the front end and back office communicates with the others, learns together, and evolves as a whole. The result? AI excellence that’s far more than the sum of its parts. The goal: delivering the best customer service of tomorrow.
6. Efficiency with Humanity
cAI modules are digital all-rounders: they hold natural conversations via email and phone, make autonomous decisions, recognize, read, and process documents, and work hand in hand with coeo’s service teams. Automation that feels human, delivers results, and makes teams more productive.
7. Independent. Innovative. Secure.
cAI leverages the best available AI technologies and builds something entirely new on top. As a proprietary development, cAI is 100% owned by the coeo Group, offering users and clients maximum convenience and security. No dependencies, no compromises – pure innovation.
8. cAI: Boundless Success
Limits? Not for cAI. The coeo Group’s AI ecosystem already speaks multiple languages and effortlessly adapts to local markets and cultures – whether in our core market of Germany, in Austria and Switzerland, the UK, or across Western and Northern Europe. For fast, flexible scalability and optimal service quality.
9. The Future Belongs to All of Us
What works at coeo can, in the future, work anywhere that high-quality, hybrid customer service is needed. That’s why we plan to open cAI to other companies, industries, and use cases in the medium term. Our mission: AI power for everyone who wants to sustainably revolutionize their customer service.