Hey – Welcome to
cAI Technology GmbH.

We’re not just another AI incubator. We are future makers. With a passion for a world in which humans and machines empower each other, we shape the customer service of tomorrow as the AI Research Hub within the coeo Group.

We are setting new standards in data analysis and process automation in debt collection. And in the future – without boundaries.

We are setting new standards in data analysis
and process automation in debt collection.
And in the future – without boundaries.

In receivables management, empathetic and perfectly executed customer service is the decisive success factor. With cAI, we have deliberately created our own AI ecosystem with one clear goal: to optimally support our clients’ customers. cAI helps across numerous modules – both in the front end and the back office:

Conversational
AI / NLP

Intelligent voice and text agents for seamless customer communication, from chatbots to automated email responses.

RPA / Intelligent
Automation

Automating repetitive tasks for greater efficiency and fewer errors.

AI-as-a-Service
(AIaaS)

Cloud-based AI for speech processing, image recognition, and predictive analytics.

AI for
Compliance

Automated document review and fraud detection for secure compliance with regulations.

Data-driven
Insights

AI-powered analytics for more precise decisions, from customer behavior to market trends.

Hey, I am cAI.

Humans and AI
in true symbiosis.

The result: smart automation that drives sustainable transformation of all business processes. We rely on the perfect balance of technological excellence, human empathy, and the highest ethical standards.

Our Mission
Consistently customer-centric – in every process, at every touchpoint.

Our Vision
Artificial intelligence that makes services more efficient, more personal, and more human.

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DNA of technological ingenuity

As a spin-off of the coeo Group, we start with strong momentum. Our leadership duo, Dr. Kevin Yam and Sebastian Ludwig, combines deep AI and technology expertise with entrepreneurial foresight. Supported by more than 20 specialized professionals, we develop and manage cAI – a modular, holistic AI ecosystem – in perfect harmony with the demands of our corporate group:

We redesign the way debt collection feels.

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Everyone talks about AI,
we make AI.

Sebastian Ludwig and Dr. Kevin Yam
Founders of cAI Technology GmbH

Want to learn more about us? Let’s go!

Want to learn more about us?
Let’s go!

cAI Technology GmbH
Krausenstraße 9-10
10117 Berlin
Germany

Fon +49 30 308 7777 00
info@cai-technology.ai

    1. What is cAI?

    cAI is more than just AI. It’s the intelligent nervous system of the coeo Group. As a modular ecosystem, cAI combines cutting-edge technology with human expertise to create something truly unique: a holistic AI platform that thinks, learns, and decides alongside you.

    2. The cAI Workshop

    At the heart of Berlin, cAI Technology GmbH – a wholly owned subsidiary of the coeo Group – is developing the future of customer interaction. Working in close alliance, cAI Technology and coeo unite research-driven innovation with entrepreneurial practice and genuine customer focus. For AI applications that work – and grow.

    3. The Power Behind cAI

    coeo is one of Europe’s market leaders in receivables management, with over 800 experts in eight countries. A dynamic team spirit and decades of industry experience are embedded in cAI’s DNA, making this AI ecosystem what it is: proven in practice, adaptable, and future-oriented.

    4. The Minds Behind cAI

    Researchers, inventors, developers, strategists: more than 20 experienced specialists from around the globe are driving cAI forward – visionary thinkers who go beyond creating single applications to build a holistic system that integrates seamlessly and productively into teams and processes.

    5. AI Modules in Harmony

    cAI is not a collection of isolated tools – it’s a living, dynamic ecosystem. Each module in the front end and back office communicates with the others, learns together, and evolves as a whole. The result? AI excellence that’s far more than the sum of its parts. The goal: delivering the best customer service of tomorrow.

    6. Efficiency with Humanity

    cAI modules are digital all-rounders: they hold natural conversations via email and phone, make autonomous decisions, recognize, read, and process documents, and work hand in hand with coeo’s service teams. Automation that feels human, delivers results, and makes teams more productive.

    7. Independent. Innovative. Secure.

    cAI leverages the best available AI technologies and builds something entirely new on top. As a proprietary development, cAI is 100% owned by the coeo Group, offering users and clients maximum convenience and security. No dependencies, no compromises – pure innovation.

    8. cAI: Boundless Success

    Limits? Not for cAI. The coeo Group’s AI ecosystem already speaks multiple languages and effortlessly adapts to local markets and cultures – whether in our core market of Germany, in Austria and Switzerland, the UK, or across Western and Northern Europe. For fast, flexible scalability and optimal service quality.

    9. The Future Belongs to All of Us

    What works at coeo can, in the future, work anywhere that high-quality, hybrid customer service is needed. That’s why we plan to open cAI to other companies, industries, and use cases in the medium term. Our mission: AI power for everyone who wants to sustainably revolutionize their customer service.